Deutsche Bahn
Improving service quality through technology
In collaboration with renown Fraunhofer Institute we created a hardware and software system for german national railway company Deutsche Bahn that improves the ticket buying experience at the ticket counter.
My Roles
Industrial Design
3D Visualization
Hardware Prototyping
Companies
Netvico
Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO
Year
2015
The Challenge
How might we improve service quality, reduce waiting times and measure customer flows in the train service stations of Deutsche Bahn?
The Result
Customers can take a number and the system dynamically calculates the waiting time so you can grab a coffee or go shopping instead of waiting in the queue. The system also allows Deutsche Bahn to make predictions about future customer waiting times.
